FAQs
FAQ Topics
Booking
Booking a flight on AirEasyTicket is simple. Go to our homepage, enter your travel details (origin, destination, dates, number of passengers) in the search form, and click "Search". Choose your preferred flights from the options provided and proceed to enter passenger information and payment details. Once your booking is confirmed, you will receive an email with your itinerary and booking reference.
Yes, you can make changes to your booking after it's confirmed, subject to the fare rules and availability. Go to the "Manage Booking" section on our website, retrieve your booking using the booking reference and last name, and follow the instructions to modify your flight details or passengers. Note that change fees and fare differences may apply.
Our cancellation policy varies depending on the fare type you have booked. Generally, refundable fares allow cancellations with a fee, while non-refundable fares do not permit cancellations. However, we are offering free cancellations on all fares booked during the COVID-19 pandemic. Please refer to your booking confirmation for the specific cancellation terms applicable to your ticket.
Payment
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), debit cards, and online payment platforms like PayPal. You can select your preferred payment method during the booking process.
Yes, it is completely safe to enter your credit card information on our website. We use advanced encryption technology to protect your personal and financial data. Our payment processing system is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS) to ensure the highest level of security.
Your payment will be charged immediately after you complete your booking. Once the payment is processed successfully, you will receive a confirmation email with your booking details and e-ticket.
Baggage
Our baggage allowance varies depending on your fare type and route. Generally, economy class passengers are allowed one piece of carry-on baggage and one or two pieces of checked baggage, with weight and size restrictions. Please refer to your booking confirmation or our website for the specific baggage allowance applicable to your flight.
Yes, you can add extra baggage to your booking either at the time of booking or later through the "Manage Booking" section on our website. Additional fees will apply for extra baggage. It's recommended to pre-book extra baggage, as fees charged at the airport are usually higher.
Prohibited items in checked baggage include explosives, flammable items, toxic substances, and compressed gases. For carry-on baggage, items like sharp objects, firearms, tools, and large amounts of liquids are not allowed. Please refer to the baggage information page on our website for a comprehensive list of restricted and prohibited items.
Check-in
We offer various check-in options for your convenience. You can check in online through our website or mobile app starting 24 hours and up to 1 hour before your flight departure. Airport check-in counters are also available, which typically open 2-3 hours before departure. Some airports may also have self-service kiosks for check-in.
Online check-in is not mandatory, but it is highly recommended. It saves time at the airport and allows you to select your preferred seats and print your boarding pass before arriving at the airport. However, if you prefer to check in at the airport counter or are unable to complete online check-in, you can still do so.
You will need to present a valid passport or government-issued ID, along with your booking confirmation or e-ticket at the check-in counter. For international flights, ensure that your passport has sufficient validity and that you have obtained any necessary visas for your destination. It's also recommended to carry a copy of your travel itinerary and any relevant medical documents.
During Flight
Amenities vary depending on the aircraft type and route. Generally, all our flights offer comfortable seating, overhead storage, and complimentary snacks and beverages. On longer flights, in-flight entertainment systems, Wi-Fi (where available), and meal services may be provided. Please check your flight details or contact our customer support for specific information on amenities for your flight.
Yes, we offer special meal options to cater to various dietary requirements, such as vegetarian, kosher, halal, and gluten-free meals. Please make your special meal request at least 24-48 hours before your flight departure through the "Manage Booking" section on our website or by contacting our customer support. Note that special meal options may not be available on all flights or routes.
Most of our flights offer in-flight entertainment systems, which may include movies, TV shows, music, games, and more, depending on the aircraft type and route. You can check the availability of in-flight entertainment for your specific flight on our website or through our mobile app. Some flights may also offer Wi-Fi connectivity for an additional fee, allowing you to stay connected during your journey.
Other
We allow pets to travel with passengers in the aircraft cabin or as checked baggage, depending on the animal's size, breed, and destination country regulations. To travel with a pet, you must make a reservation in advance and provide necessary documentation, such as health certificates and vaccination records. Please visit our website or contact our customer support for detailed information on our pet travel policy, including restrictions, fees, and carrier requirements.
Yes, we offer special assistance for passengers with disabilities or reduced mobility. This may include wheelchair assistance at the airport, priority boarding, and special seating arrangements on the aircraft. Please inform us of your specific requirements at least 48 hours before your flight departure through the "Manage Booking" section on our website or by contacting our customer support. Our staff will be happy to assist you throughout your journey.
If you have lost an item on one of our flights or at the airport, please contact our lost and found department as soon as possible. You can submit a lost item report through our website or by calling our customer support. Please provide detailed information about the item, including a description, where and when you last had it, and your contact information. Our staff will do their best to locate your item and return it to you. Note that some items may be subject to applicable fees and shipping charges.